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Get Help ... Our Team at GetitBB are available to answer any questions you may have.  You can contact us at any time and Click To Call is available but often the most usual questions can be found here. You can save time by checking these listings first and see additional information at the same time.

Community Notices (1)

How do I protect myself from the coronavirus while participating on the GetitBB network?

Coronavirus health and safety guidance
We want to ensure our community of platform partners, couriers and customers are informed about how to protect themselves and others while participating on the GetitBB network. Based on guidance from the World Health Organization (WHO) and the Government of Barbados, we recommend taking the following precautions:
Wash your hands often with soap and water for at least 20 seconds
Avoid touching your eyes, nose, or mouth with unwashed hands
Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing
Practice respiratory hygiene by covering your mouth and nose with your bent elbow or tissue when you cough or sneeze
Visit the World Health Organization and the Government of Barbados website for more resources and the most up-to-date information available.

Accessibility (3)

How do I make an accessibility accommodation request when placing an order?

GetitBB is committed to communicating with people with disabilities in formats that take into account their disability and accessibility needs and, whenever possible, in the manner they request.
With Contactless Delivery, the courier will leave your order at your doorstep to limit unnecessary contact. You can request that your courier call or text you when the order is delivered at your requested location. Make sure the phone number on your GetitBB profile is accurate and that you or your support person track the status of your order.
Where can I provide feedback or make a complaint regarding my experience with GetitBB?
Customer feedback assists us in identifying and removing barriers to accessibility. Various contact methods are available to provide feedback and are listed on our website at https://www.GetitBB.com/accessibility-policy.
After placing an order, you can submit feedback regarding your order and delivery experience with GetitBB, the merchant, and the courier under Order History on your GetitBB account. If you have additional feedback or comments, you can chat with us through Live Chat.
If your feedback relates to an issue with a current order or an order that you want to place, the Live Chat agent who initially receives the feedback will resolve the issue with you directly. If the Live Chat agent cannot resolve the issue directly, the issue will be escalated to the next level of support. The escalation will include all order information and contact information, including your preferred method of contact.
If the feedback does not relate to an issue with a current order or an order that you want to place, or if the Live Chat agent receiving the feedback is unable to resolve the issue directly, the Live Chat agent will direct you to the various online methods available to submit feedback, including the accessibility@GetitBB.com email address.
Within five business days, the GetitBB Accessibility Office will provide a response to your accessibility feedback. We will communicate with the individual providing feedback and will work to address and resolve complaints wherever possible. If necessary, or if policies or procedures are affected, issues will be forwarded to our Legal team for further consultation or review.

Is it okay for a friend or support person to place or receive a GetitBB order on my account?
A person with a disability may be assisted by a support person in order to access goods or services through GetitBB. For example, a customer who experiences a communication barrier when attempting to place an order may use a support person to place an order on their behalf.
Where can I review the Accessibility Policy for GetitBB?
The current GetitBB Services Inc. Accessibility Policy and Multi-Year Accessibility Plan are available online at https://www.GetitBB.com/3accp

Food Related Orders (1)

I have an allergy/food intolerance, what can I do?

GetitBB is not involved with food preparation and is not responsible for issues or allergies resulting from ordered food. All dishes may contain traces of allergens (i.e. wheat, gluten, milk, soya, peanuts, etc). If you have a food allergy or intolerance (or someone you’re ordering for has), contact the business directly to inform them of the allergy/food intolerance and where available, read what the business has to say about allergies on their website, before placing your order. Please see the Terms of Service for more information.

After Your Order is Confirmed (5)

What if I need to cancel or modify my order after I’ve placed it?

If the business hasn’t accepted your order yet, you still have the option to cancel.

Here's how:
Go to Order Tracker on the GetitBB app or website.
Tap the “Cancel Order” button at the top of your screen.
If the business has accepted your order and you’d still like to cancel, chat with us online and we can help! Please note that if the business has already started preparing your order, we will not be able to issue a refund.

How can I track my order?

Please check the Order History page and click “Track Order” to view the live order updates.
If the business does not have GPS tracking, they are using their own delivery service. If it’s before the estimated delivery time, allow the business to continue preparing your food. If the estimated delivery time has passed, your food should be with you shortly.
If it is past the estimated time range of delivery, and your food hasn’t arrived, you can chat with us.

Why isn’t there a courier matched with my order yet?
After the business has confirmed your order, the closest courier will soon be assigned to pick up and deliver your order. Our system accounts for the time businesses need to prepare, so it may wait to assign a courier until the product is almost ready.
What should I do if my order isn’t right?

You can confirm the details of the order you placed by checking the order confirmation email or by viewing the order in your Order History.
The business is responsible for preparing and packaging your order. If something is incorrect or you have feedback, please let us know, and we’ll work with the business to make things right. Live chat with us with the details of your order and your order number.

Why does my delivery ETA (Estimated Time of Arrival) change?
The ETA uses live GPS tracking, so it updates in real-time. Anything that causes a delay, such as busy kitchens, traffic jams, poor weather, concerts, etc., will cause the ETA to adjust accordingly.

Checkout, Pricing, and Payment (3)

Is there a delivery fee or minimum purchase required to place an order?
There’s no minimum order size on GetitBB! Delivery fees are determined by your distance from the business. This can be viewed for each business once you’ve entered your address and in the order summary box on the right-hand side of your screen when placing your order. Alternatively, you can enter your address on the homepage and a list of available businesses and their associated delivery fees will appear
How much should I tip for delivery?
Your courier receives 100% of the delivery fee and tip provided. It’s up to you on if and how much you would like to tip.
Is it safe to pay with a credit card on GetitBB?

Yes, GetitBB employs all security standards and uses leading North American payment providers, Mastercard and Visa, to deliver secure and reliable payment solutions that make the customer experience convenient and dependable.

GetitBB does not share your credit card information with anyone. You can view our privacy policy

Contactless Delivery (2)

What is Contactless Delivery?

Contactless Delivery is an easy way to get products delivered that limit unnecessary contact between customers and couriers. As part of our commitment to the health and safety of our network, all food delivery orders* are now Contactless to provide our users with a delivery experience they can feel confident in.
*Alcohol orders excluded.

How does Contactless Delivery work?

With Contactless Delivery, the courier will leave your order at your doorstep to limit unnecessary contact. Make sure you check that the phone number on your GetitBB profile is up-to-date, your courier may call you when the food is delivered. Don’t forget to keep your eye on the order tracker for real-time updates!

General (2)

What is GetitBB?
GetitBB is a better way to order products online. GetitBB lets you easily find and order items from your favourite suppliers, so you can get back to your busy life. We've modernized order delivery to provide you convenience, control, and accuracy..
Where does GetitBB operate?
GetitBB delivers everywhere in Barbados. Check out our homepage to access the full delivery map.

Managing Your Account (4)

I forgot my password. What should I do?

If you forgot your password, click here to reset it. You will then need to provide your registered email address so that we can send you an email that will allow you to reset your password.

I forgot my username, what should I do?
Your username is simply your email address. If you don’t have an account yet, click here.
Where can I view my previous orders?
Your previous orders can be viewed by accessing Order History in your user account folder.
How do I change my password?
You can change your password in your Account Settings when logged in.

Business Questions (2)

How do I get my favourite business featured on GetitBB?

Let us know which business you have in mind by sending an email to info@GetitBB.com. It would also be great if you tell the business's owner or manager about GetitBB and that you would like them featured on the website.

How do I sign up my business?
Interested in featuring your business on GetitBB? You can get more info here, fill out a form and we’ll have a member of our team get back to you right away.