I. GetitBB Rewards Program: Overview
- The Rewards Program is a reward program offered at the sole discretion of GetitBB Services Inc. (“GetitBB”) under these Rewards Terms as set out below (the “Rewards Terms”). These Rewards Terms govern the Rewards Program, including GetitBB’s relationship with members of the Rewards Program (collectively, “Rewards Members” or “Members” and individually, a “Rewards Member” or “Member” or “you” or “your”), and how Members manage their accounts and earn and redeem Rewards Program points (“Points”). For clarity, Points are not GetitBB Credits.
- The Rewards Program is a component of the GetitBB Platform that is only available to Members. By agreeing to the GetitBB Platform Terms of Service (the “Terms of Service”), you will be deemed to have also agreed to these Rewards Terms, as further set out in the Terms of Service. However, you will only be entitled to participate in the Rewards Program if you meet the eligibility criteria and become a Member in accordance with Section 2 below.
- Capitalized terms used but not defined in these Rewards Terms have the meaning given in the Terms of Service.
II. Membership Enrollment and Eligibility
- Membership in the Rewards Program is free and, provided you are eligible, enrollment occurs automatically
(a) when we accept your request to create a GetitBB Account, if you create a GetitBB Account after the initial version of these Rewards Terms comes into effect, or
(b) when these Rewards Terms come into effect or otherwise become binding on you, if you already have a GetitBB Account at that time.
- To be eligible for membership in the Rewards Program, you must:
(a) be eligible for a GetitBB Account in accordance with the Terms of Service,
(b) hold, or have submitted a request to create, a GetitBB Account;
(c) possess the legal authority to agree to the Rewards Terms; and
(d) reside in a jurisdiction which legally permits participation in the Rewards Program in accordance with these Rewards Terms. The Rewards Program is only intended for use within Barbados.
(a) your name, phone number, and email address, to administer your account; and
(b) additional, optional personal information that we may request from time to time and which you may choose to provide, such as mailing address and birth date, to determine your eligibility for offers, Points, rewards, and other benefits under the Rewards Program. We will also use your order history together with the aforementioned information to permit us to determine your eligibility for offers, Points, rewards, and other benefits under the Rewards Program.
- Points are uniquely associated with a single GetitBB Account. Unless expressly authorized by GetitBB, no person may earn or redeem Points or otherwise hold membership in the Rewards Program except in connection with a single GetitBB Account held by that person in accordance with the Terms of Service.
- We reserve the right at any time to restrict access to or use of the Rewards Program
(a) to individuals for their personal use only, and
(b) to one account per person. Additionally, employees, agents, and representatives of GetitBB or its affiliates may from time to time be excluded from certain benefits of the Rewards Program.
III. Earning Points
A.The Rewards Program is a way in which GetitBB rewards and thanks customers for placing Orders. Subject to these Rewards Terms:
- 1. Members are able to earn Points and increase their status as further set out in Section 4 below (“Status”) by completing Orders on the GetitBB Platform which qualify to earn Points in accordance with these Rewards Terms (“Eligible Orders”) or taking certain other Rewards Program actions;
- 2. Each Status entitles the Members to earn Points from Eligible Orders at the rate associated with the Status, and may entitle the Member to additional benefits as determined by GetitBB from time to time in its sole discretion, for so long as the Member holds the relevant Status; and
- 3. Members may redeem Points in exchange for certain benefits and rewards, including credit toward Eligible Reward Orders. An “Eligible Reward Order” means an Order placed on the GetitBB Platform that the Member is eligible to pay for in whole or in part by redeeming Points toward that Order in accordance with these Rewards Terms.
- 1. Eligible Orders on the GetitBB Platform
Subject to these Rewards Terms, for each dollar spent by a Member toward the food and beverage subtotal excluding taxes, tips and fees of an Eligible Order (the “Eligible Order Subtotal”), the Member will earn a certain number of Points after the Eligible Order is completed, as determined by GetitBB’s records. The number of Points that the Member will earn is equal to the Eligible Order Subtotal multiplied by a certain factor associated with the Member’s Status (the “Status Factor”), as follows:
- a. Level 1, “Orange” - 5 Points per dollar
- b. Level 2, “Gold” - 10 Points per dollar
Points will be rounded to the nearest whole number. For example, on an Eligible Order Subtotal of $15.57 at Status level 2 (10 Points per dollar), a Member would earn 156 Points.
- 2. Promotional Offers
- a. From time to time, GetitBB may, in its sole discretion, award Points to Members through promotions that may be offered on a limited-time basis (“Promotional Points Offerings”). Promotional Points Offerings will be subject to these Rewards Terms as well as such additional terms as may be communicated at the time of the Promotional Points Offering. For clarity, GetitBB has no obligation to provide Promotional Points Offerings.
Promotional Points Offerings may include “multiplier” offers (“Points Multipliers”) allowing Members to earn additional Points from Eligible Orders as a multiple of the Points they would otherwise earn (e.g. 2x the Points). Points Multipliers will only be applied to the base Points amount (i.e. the Eligible Order Subtotal multiplied by the Status Factor as set out in paragraph (a) above) and do not “stack” with other Promotional Points Offerings. In the event that more than one Points Multiplier is applicable, only the higher Points Multiplier will be applied.
- b. Subject to these Rewards Terms, when a Member earns Points, the number of Points earned by the Member will be added to the Points balance associated with the Member’s GetitBB Account. Points will be calculated and applied to a GetitBB Account in relation to an Eligible Order (a) only after the Eligible Order has been verified as completed on the GetitBB Platform as determined by GetitBB’s records, and (b) based on the Points earning rules applicable to that Member and that Eligible Order (such as Status and Promotional Points Offerings) at the time the Order is completed and calculated, and not based on the time the Order was placed. For clarity, Points will not be awarded for Orders which are cancelled, not delivered, not picked up, returned, or otherwise incomplete, except at GetitBB’s sole discretion.
- c. After you have placed an Eligible Order, your GetitBB Account may be updated to show you “pending” Points (“Pending Points”). Pending Points are not Points and are not available for you to spend. The Pending Points figure reflects the number of Points that you will earn if the Eligible Order (or multiple Eligible Orders) is completed. Points may also be shown as Pending Points for a period of time after you have completed the Eligible Order with which those Points are associated, while we are still processing the addition of those Points to your GetitBB Account. Pending Points may be removed from your account if your Eligible Order is not completed or if you otherwise become disentitled to earn them.
- d. Points will generally be fully credited to your GetitBB Account within 24 hours after you have earned them, or up to one (1) week in some cases. GetitBB is not liable to you for any delay in crediting Points to your GetitBB Account.
- e. If you earn Points in a manner not permitted by these Rewards Terms, GetitBB may deem, in its sole discretion, any such Points to be invalid and cancel them, which will result in the removal of such Points from your GetitBB Account without prejudice to GetitBB’s other rights.
- f. You may not hold more than 20,000 Points at any time (the “Points Cap”). Once the total number of your Points reaches the Points Cap, you must redeem Points in order to be eligible to earn more Points. We reserve the right to increase or decrease the Points Cap at any time, subject to applicable law.
B.There are several ways to earn Points, as set out below:
III. Rewards Status
- Each Member has a Status associated with the Member’s account. The Member’s Status determines the number of Points that the Member will earn on Eligible Orders (i.e. the Status Factor) and may from time to time provide the Member with additional benefits as determined by GetitBB in its sole discretion (“Additional Status Benefits”). Members may increase their Status by placing multiple Eligible Orders within a single calendar month in accordance with this Section 4, or by taking other actions as may be determined by GetitBB in its sole discretion from time to time.
- There are two Status levels, as follows:
- Level 1, “Orange”
- Level 2, “Gold”
GetitBB may from time to time change the name associated with each Status and, subject to applicable law, may add, remove, or modify Statuses and make consequential amendments to these Rewards Terms in its sole discretion. For clarity, different Statuses may have the same or a different Status Factor.
- A Member who enters the month of September with Status level 2 as a result of completing two (2) Eligible Orders in August will revert to Status level 1 on October 1 if the Member does not complete at least two (2) Eligible Orders in September.
- However, if the Member mentioned in subsection (a) above completes two (2) Eligible Orders in September, the Member’s Status would remain at Status level 2 for the month of October.
IV. Redeeming Points
- To “redeem” means to use your Points to pay, or partially pay, for Eligible Reward Orders on the GetitBB Platform by selecting the appropriate option at the checkout page, or following the instructions provided on the GetitBB Platform. Subject to these Rewards Terms (including the exclusions set out in Section 7 below), you may redeem Points towards Eligible Reward Orders, or for any other purposes of which we may advise you from time to time (“Additional Reward Offers”).
- Upon redeeming Points, the number of Points that you redeemed will be deducted from the Points balance associated with your GetitBB Account. When you redeem Points in conjunction with an Eligible Reward Order, the Points will be deducted from your GetitBB Account at the time that you place the Eligible Reward Order.
- Subject to these Rewards Terms, each set of two thousand five hundred (2,500) Points held by a Member may be redeemed by that Member for a credit of two dollars and fifty cents ($2.50) toward an Eligible Reward Order. You may redeem multiple sets of Points in increments of 2,500, 5,000, 10,000, or 15,000 points only, for credits of $2.50 per 2,500 Points, up to the maximum number of Points that we allow you to redeem and that you hold. For clarity, the minimum number of Points that you can redeem is 2,500 Points and you may not redeem any Points until you have accrued at least 2,500 Points in a single GetitBB Account. Subject to applicable law, GetitBB reserves the right (a) to decrease the minimum increments in which you may redeem Points, (b) to allow you to redeem multiple sets of Points in additional multiples, and (c) to increase the minimum increments in which you may redeem points or to remove your ability to redeem multiple sets of Points in certain multiples.
- We are not required to refund Points, or otherwise provide compensation to you for Points, that you redeem toward an Eligible Reward Order that is subsequently cancelled or is otherwise not successfully completed. If we choose to do so, we may provide such refund, credit, or compensation in the form of Points, as GetitBB Credits, or through such other means as we may choose in our sole discretion. For clarity, you are not entitled to redeem Points toward GetitBB Credits, gift cards, or anything else other than Eligible Reward Orders or Additional Reward Offers.
- You may not redeem more Points than you hold at the time you attempt to redeem them. You may not redeem an amount of Points that exceeds the Points Cap in any single transaction.
- Additional Rewards Offers may be provided from time to time in the sole discretion of GetitBB. Except to the extent that the contrary is set out in the terms that accompany an Additional Rewards Offer, the terms set out in these Rewards Terms that govern Eligible Reward Orders will also govern Additional Rewards Offers.
V. Expiration of Points
- We may cause all Points in your GetitBB Account to expire or may otherwise remove Points from your GetitBB Account if:
- A. You do not earn or redeem any Points in your GetitBB Account for a period of at least twelve (12) consecutive months;
- B. Your GetitBB Account, your participation in the Rewards Program, or your license to use the GetitBB Platform as a Customer in accordance with the Terms of Service, is suspended or terminated for any reason; or Terms
- C. Otherwise as set out in these Rewards
VI. Earning and Redemption Exclusions
- Points cannot be earned on any of the following: (i) purchases of gift cards or GetitBB Credits; (ii) tips; (ii) delivery or other fees; (iv) taxes; (v) any purchase not made through the GetitBB Platform in your capacity as a Customer; (vi) any other products or services that may not legally be offered in connection with the Rewards Program as administered by GetitBB or as otherwise required to comply with applicable law; and (vii) any of the following purchases that GetitBB may in its sole discretion determine are ineligible to earn Points from time to time: (A) alcohol, (B) purchases made with cash, and (C) any other products or services that we specify. For clarity, Promotional Points Offerings may be presented on a promotional time-limited basis, and you will not be able to earn Points in connection with such a Promotional Points Offering after it ends.
- Points cannot be redeemed toward any of the following: (i) alcohol; (ii) gift cards or GetitBB Credits; (iii) purchases made with cash; (iv) any purchase not made through the GetitBB Platform in your capacity as a customer; (v) any other products or services that may not legally be offered in connection with the Rewards Program as administered by GetitBB or as otherwise as required to comply with applicable law (which may include any order containing one of the aforementioned items), or (vi) any other products or services that we may specify from time to time in our sole discretion. Certain redemption opportunities may be presented on a promotional time-limited basis, and you will not be able to redeem Points in connection with such an opportunity after it ends.
- GetitBB reserves the right (a) to deem any Order wholly ineligible to constitute an Eligible Order if any portion of that Order (other than tips, delivery fees, and taxes) is not eligible to earn Points in accordance with these Rewards Terms, and (b) to deem any Order wholly ineligible to constitute an Eligible Reward Order if any portion of that Order is not eligible to be paid for by Points in accordance with these Rewards Terms
- Members will not earn Points on the portion of an Order discounted by way of a voucher or otherwise, or paid for by way of a voucher, Points, coupon, or other promotional offer or discount, or for which a Member receives a refund (for service-related reasons or otherwise) except as we may permit from time to time in our sole discretion. For greater certainty, a Member will only earn Points on the portion of the value of an Eligible Order paid for by credit card, debit card, cash (except as restricted by GetitBB), or GetitBB Credits. GetitBB reserves the right to exclude Orders paid in whole or in part by way of company account or invoice from eligibility to constitute Eligible Orders or Eligible Reward Orders.
- Points you earn upon placing an Order cannot be redeemed for that Order and can only be redeemed for a subsequent Eligible Reward Order.
- In any one transaction, Points may only be earned once, and may only be credited to a single GetitBB Account. While you may not earn the same Points twice in one transaction, some transactions may allow you to earn Points in multiple ways. For example, you may be eligible to earn Points for placing an Eligible Order, plus earn bonus Points as a result of a Promotional Points Offering in effect in connection with that Eligible Order.
- Points will be calculated at the time that an Eligible Order is marked as completed according to GetitBB’s records, and in accordance with the Points earning rules applicable to you that are in effect at that time. For example, if a Points Multiplier comes into effect after you place an Eligible Order but before the Order is completed, the Points Multiplier (if otherwise applicable to the Eligible Order) would apply to the Eligible Order.
- Points will only be awarded based on the Eligible Order as originally placed, except as may be permitted by GetitBB in its sole discretion. Accordingly, if you add an item to an Order or your Order is otherwise modified after initially being placed, you may not receive additional Points for the newly increased value of the Order.
- If for any reason an Eligible Order is cancelled or modified or you receive a refund (including service credit or voucher) in connection with that Order after you have earned Points for that Order, your Points balance may be reduced by the number of Points earned in connection with the portion of the Order that is cancelled, modified, or refunded, at GetitBB’s sole discretion.
- GetitBB’s records of the number of Points earned, redeemed or deducted shall be deemed conclusive and binding for all purposes. If you have a concern regarding your Point balance, you must contact GetitBB and provide relevant evidence within 30 days from the relevant transaction date to report any discrepancies, and GetitBB may in its sole discretion take any action that GetitBB deems appropriate. If we do not hear from you within 30 days, it means you agree with us about those Points.
- The number of Points displayed on your GetitBB Account may not consistently reflect your current Points balance according to our records. To the extent permitted by law, we accept no liability for any errors in the Points balance displayed on the GetitBB Platform. If any Points are awarded to your GetitBB Account in error, we reserve the right to deduct the number of Points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem Points added to a GetitBB Account in error. Points will not be awarded and may be rescinded if in our reasonable opinion the Order was placed by a person not eligible to be a Member or not otherwise eligible to receive those Points. We reserve the right to limit Points awarded with respect to any offer or promotion (including but not limited to Promotional Points Offerings) to reasonable quantities.
- You are responsible for all redemptions on your GetitBB Account, including any redemptions made on your GetitBB Account, and any redemptions made on your GetitBB Account as a result of unauthorized access to your GetitBB Account, such as due to a failure to safeguard your password.
- Points have no cash value and are not exchangeable for cash. Except as permitted from time to time by GetitBB, Points cannot be assigned, exchanged, purchased or given by gift. Points cannot be sold, traded, bartered, rented or otherwise disposed of. Points are void if sold for cash or any other consideration. You may not set off Points from any debt that you owe to GetitBB, under any legal or equitable theory.
- Subject to applicable law, if your GetitBB Account or access to the GetitBB Platform is closed or terminated for any reason, any Points accumulated in your GetitBB Account which are not redeemed before the closure of your GetitBB Account or termination of access to the GetitBB Platform will be forfeited and removed from your GetitBB Account.
- We reserve the right to restrict, suspend, substitute or otherwise change any aspect of the Rewards Program. We may modify all or one or more elements of these Rewards Terms at any time, including but not limited to the following elements:
- The eligibility conditions for participating in the Rewards Program;
- The manner in which a Member participates in the Rewards Program;
- The manner and rate at which Points are earned;
- The manner and rate at which Points are redeemed;
- Conditions for redeeming Points;
- The value of Points earned and redeemed;
- The circumstances under which we may revoke Points or cause them to expire;
- Any element which we have indicated in these Terms may be changed by us from time to time; and
- This Section 9.
- If these Rewards Terms, or any aspect of the Rewards Program, are restricted, suspended, substituted or changed, we are only required to provide you with notice to the extent set out in these Terms or our Terms of Service and in accordance with applicable law.
- We reserve the right to terminate the Rewards Program, or any part of it, at any time on 60 days prior written notice, which we may provide to you by posting such notice online through the GetitBB Platform, or by electronic means of communication (including email or SMS) to your contact information specified in your GetitBB Account, or by other reasonable means. If the Rewards Program is terminated, any Points remaining in your account at the time of account expiration may be forfeited without compensation.
- Subject to applicable law, we reserve the right to refuse to allow you or any person to participate in the Rewards Program for any reason in our sole discretion, including for not meeting the eligibility requirements or for having a GetitBB Account closed previously.
- We may, at any time, suspend or cancel your participation in the Rewards Program for failure to comply with these Rewards Terms, the Terms of Service, the GetitBB Social Code, or any other part of your agreement with us.
- We reserve the right to withdraw or temporarily change or suspend all or part of the Rewards Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Rewards Program as set out in these Rewards Terms. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Rewards Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.
- For the avoidance of doubt, the Rewards Program forms a part of the GetitBB Platform and these Rewards Terms are subject to the Terms of Service. All applicable provisions of the Terms of Service and of any other applicable part of your agreement with us apply to and govern your use of the Rewards Program, INCLUDING BUT NOT LIMITED TO THE DISCLAIMERS OF WARRANTIES, LIMITATIONS AND EXCLUSIONS OF LIABILITY, AND INDEMNITIES CONTAINED THEREIN.