The Standards
Whether you’re a GetitBB customer, a restaurant, store or vendor and its staff, or an independently contracted courier, you’re a user of the GetitBB network—and we aim for all users to have a positive experience. This Social Code establishes standard conduct for all users and works towards ensuring a positive experience for all on the GetitBB network.

Safe & Respectful Network
We’re committed to promoting safety and respect across the GetitBB network. As a GetitBB user, we expect you to do your part by following all the laws and requirements that might apply to you, as well as this Social Code. When we each do our part to make the GetitBB network a positive experience, we’re all the better for it.

We do not tolerate potentially fraudulent activity or fraud on the GetitBB network, and reserve the right to temporarily or permanently remove your access to the network if you are suspected of fraudulent behaviour. This may include abusing refunds or promotions; unwarranted disputes of credit card charges; or any attempts to “game” the network for your own benefit.

Fair Dealing
You’re expected to act in good faith and fairness with other GetitBB users. Concealment, manipulation, abuse of personal information, misrepresentation, and other unfair practices will not be tolerated.

As a GetitBB user, you are expected to put your best foot forward while using the GetitBB network by conducting yourself in a professional, courteous, and respectful manner. If you are a courier or an employee of a business, you are expected to conduct yourself in accordance with industry standards regarding the safe handling of food, merchandise, proper hygiene, etc.

If you’re a customer, you’re expected to present yourself courteously and in accordance with generally accepted social behaviour.

Losing Access to the GetitBB Network
At GetitBB, we prioritize safety and security of all GetitBB users. If we are concerned that a GetitBB user may be in violation of this Social Code or of applicable laws, we may remove that user’s access to the GetitBB network to ensure the security of GetitBB users. Access may be removed on a temporary or permanent basis.

The following are examples of conduct that may result in removal from the GetitBB network:

  1. Breaking the law, such as laws that pertain to the safe operation of a vehicle, handling of personal information, etc. All GetitBB users are required to follow applicable laws and regulations while on the GetitBB network
  2. Unwanted physical contact
  3. Discrimination
  4. Inappropriate or abusive behavioursuch as bullying, harassment, threats, etc.
  5. Damage to Property

  6. Unsafe conduct,such as noncompliance with health and safety standards. Examples include:
    • Restaurants: standards and regulations for safe handling and storage of food
    • Couriers: standards and regulations for safe handling of food and the safe operation of a bicycle or vehicle
    • Customers: standards and regulations for clearing walkways, the safe keeping of pets, etc.

  7. Non-prescription drug or alcohol usage
    • Restaurants, businesses and couriers must comply with drug and alcohol laws and standards applicable to you
    • Customers can be denied deliveries containing alcohol if they show signs of being intoxicated or of being under the influence

If you have any other questions relating to your use of the GetitBB network, we invite you to read through our FAQs.

Social Media
If you have a concern about the GetitBB network, GetitBB employees, or other GetitBB users, we encourage you to reach out to us so we can address your concern! We ask that you refrain from posting harassing, disparaging, fraudulent, or offensive materials about other GetitBB users on social media.

We are committed to providing a safe and respectful environment and we need your help to keep all GetitBB experiences positive! If you see that another user is acting in a way that is not consistent with this Social Code, let us know so we can work together.

We may update this Social Code from time to time, as required, to keep up with our growing network! Please review this Social Code on a regular basis to stay updated.